FAQ
1. Ordering & Design
Q: How do I place a custom order?
A: Simply choose your apparel, select your size and color, and upload your design or logo. Our team will guide you through every step.
Q: Can I order just one item, or is there a minimum order?
A: We accommodate both single-item orders and bulk orders. Discounts are available for larger quantities.
Q: Can you help me create a design?
A: Absolutely! If you don’t have a finished design, our experienced graphic team can bring your ideas to life.
Q: What file formats do you accept?
A: We accept high-resolution files in PNG, JPEG, AI, PDF, and EPS formats. Vector files are preferred for the best results.
Q: Can I see a proof before production?
A: Yes! We provide digital proofs for approval to ensure your design looks perfect before printing.
2. Pricing & Payment
Q: How much does a custom item cost?
A: Pricing varies by garment, design complexity, and quantity. Contact us for a personalized quote.
Q: Are there discounts for bulk orders?
A: Yes, larger orders receive tiered pricing to save you money.
Q: Do you charge setup fees?
A: Some printing methods may have a small setup fee, but our team will always provide a clear cost breakdown before production.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit, and bank transfers.
3. Printing & Embroidery
Q: What printing methods do you offer?
A: We offer screen printing, direct-to-garment (DTG), direct-to-film (DTF), and embroidery. Our team will recommend the best method based on your design and fabric.
Q: Will colors match my design exactly?
A: We strive for the closest possible match. A proof will show you exactly how your design will appear.
Q: Can you print on different fabrics and colors?
A: Yes! We work with cotton, polyester, blends, and a wide range of apparel colors.
4. Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard production takes 5–10 business days after proof approval. Expedited options are available.
Q: Do you ship internationally?
A: Yes, we ship across Canada and internationally. Shipping costs depend on location and order size.
Q: Can I pick up my order?
A: Yes! Local pickup is available by appointment.
5. Sizing & Materials
Q: What sizes are available?
A: We offer sizes from XS to 5XL, depending on the garment style.
Q: Do your shirts run true to size?
A: Yes, but we recommend checking our size chart for accurate measurements.
Q: What fabrics do you use?
A: We use high-quality cotton, polyester, and blended fabrics for comfort, durability, and excellent printing results.
Q: How should I care for my custom apparel?
A: Turn garments inside out, wash in cold water, and tumble dry low to maintain print quality.
6. Returns & Quality
Q: Can I return custom items?
A: Custom items are generally non-returnable. However, if there’s a defect or error, we’ll make it right.
Q: Do you guarantee the quality of printing or embroidery?
A: Yes! We stand behind our work and ensure your order meets the highest standards.
Q: Can I reorder the same design later?
A: Absolutely! We keep artwork on file for easy reorders.
7. Corporate & Team Orders
Q: Can you handle large corporate or team orders?
A: Yes! We specialize in bulk orders for businesses, teams, events, and schools.
Q: Can I add individual names or numbers?
A: Yes, personalized names, numbers, or titles can be added for each item.
Q: Do you offer branded packaging?
A: Yes! Custom packaging is available to make your order presentation-ready.
8. Additional Services
Q: Do you offer promotional products beyond apparel?
A: Yes, we provide branded mugs, tumblers, stationery, and more.
Q: Can you handle recurring orders?
A: Yes, we work with businesses and organizations to fulfill ongoing apparel needs.
Q: Can I see a sample before a large order?
A: Yes! Samples are available to ensure your design and garment meet expectations.
For any additional questions email us! info@onlycustom.ca